Refunds and returns
Urusai Night Club – Returns & Refunds Policy
⚠️ 14-Day Return Window
You have 14 days from the day your order arrives to request a return. After 14 days, all sales are final.
📦 Eligibility Criteria
To qualify for a return:
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The item must be unused, unwashed, and in original condition (tags attached, no damage).
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Stickers and accessories must be unopened and in original packaging.
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We do not accept returns on limited edition drops, sale items, or digital products.
💸 Refund Process
Once your return is received and inspected:
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If approved, a refund will be issued to your original payment method.
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Please allow 5–10 business days for processing and bank clearance.
🔁 Exchanges
Want a different size or item? You’ll need to return your item and place a new order. We don’t offer direct exchanges (yet).
💥 Damaged or Wrong Orders
If you received a defective, damaged, or incorrect item, we’ll make it right—fast. Just submit a support ticket.
🚨 Need Help?
To start a return or report an issue, submit a support ticket to:
Include:
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Order number
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Reason for return
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Photos if applicable
💀 Final Notes
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We reserve the right to deny any return that doesn’t meet the policy criteria.
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Shipping costs are non-refundable unless the return is due to our error.
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Return shipping is the customer’s responsibility.